FAQ – About Trendshots

The price of packshots depends on the product type, number of images and any add-ons. Current prices are shown directly in our online ordering flow.

The online order gives you a fixed price before you place the order, so you always know the cost. There are no hidden fees, and you only pay for the images and services you select.

If, unexpectedly, the assignment cannot be produced at the calculated price, we will always contact you before work begins.

For larger assignments or special requirements, please contact us for a tailored solution.

VIEW PRICES

No, Trendshots has no minimum order. You can book photography for a single product or an entire collection.

We provide professional e-commerce images for small webshops, start-ups and established brands alike.

No, we do not charge setup fees. You only pay for the images and services you order.

There are no subscriptions, minimum contract periods or hidden costs. Our aim is to make ordering professional product images simple and transparent, whether you have one item or several hundred products.

All orders for product photography, packshots, on-model images and related services must be placed through our online booking flow. This ensures that we receive the necessary information about the products, required turnaround and image types, so we can process the order correctly and efficiently.

GO TO ORDERING

Yes. Trendshots is set up to handle both small and large productions. Every year, we produce more than 50,000 product images, packshots and on-model images for webshops and brands.

With several professional photography studios and an experienced production team, we can photograph anything from individual products to collections with hundreds or thousands of product codes.

Our established processes ensure consistent quality, dependable delivery and the ability to scale production as your business grows.

Yes. Changes or cancellations must be made before photography begins.

A handling fee of DKK 200 applies to changes to an existing order.

If production has already started when the order is changed or cancelled, Trendshots reserves the right to charge a fee equivalent to the production costs already incurred.

When you order product images, packshots or on-model photography through our online booking form, you can choose your preferred turnaround time.

Standard delivery (included)

7 working days

Express delivery

• 5 working days (+10%)
• 4 working days (+20%)
• 3 working days (+30%)
• 2 working days (+50%)
• 1 working day (+100%)
• 6 hours (during opening hours)

1 working day

• Products received before 12:00: images delivered by 12:00 the next working day.
• Products received between 12:00 and 15:00: images delivered by 17:00 the next working day.
• Products received after 15:00: images delivered by 12:00 after 2 working days.

6-hour delivery

Images are delivered within 6 working hours during our opening hours.

The selected turnaround starts once we have received both your booking and your products, and any questions or special requirements relating to the order have been clarified.

Yes. For selected productions, we offer delivery of packshots and product images within 6 working hours.

For fast delivery, book online and select your preferred turnaround in the booking form.

For larger urgent assignments, we recommend contacting us in advance so we can plan the production as effectively as possible.

As soon as we have received both your booking and your products, we schedule the order and start production.

If information is missing, or special requirements need clarification, we will contact you as soon as possible. In these cases, production begins only when all the necessary information is available, and the delivery time is adjusted accordingly.

Delays are rare. If we are unexpectedly unable to meet the agreed delivery time, we will contact you as soon as possible with a status update and a revised estimated delivery time.

You pay when your order has been completed and is ready for delivery.

On the agreed delivery date, you will receive an email with the invoice and a payment link. The images are released automatically once the payment has been registered.

We accept:

• Payment cards
• MobilePay
• Bank transfer

Payment details are included in the invoice and payment link sent on the delivery date.

Yes. Businesses with an ongoing relationship with us can be offered credit terms by agreement.

We also offer EAN invoicing for public institutions and businesses that require it.

You can change your order as long as production has not yet started. To make changes, please contact customer service as soon as possible at info@trendshots.dk.

A handling fee of DKK 200 applies to changes to an existing order. This covers administration and any adjustments to the order.

If photography or production has already begun, you may also be charged for production costs already incurred.

Yes. Cancellation options depend on the service you have booked.

Studio rental, self-shoot photography and an on-location photographer

• Cancellation more than 7 days before the booking starts: an administration fee of DKK 500 applies.
• Cancellation less than 7 days before the booking starts: 50% of the amount is refunded.
• Cancellation less than 24 hours before the booking starts: the full amount is charged.

Packshots, product images, on-model photography and other e-commerce content

You can cancel your order free of charge as long as your products have not yet arrived at our studio.

If the products have already arrived, Trendshots reserves the right to charge a handling fee covering the costs of handling, planning and any production already started.

If you are unsure, please contact customer service as soon as possible so we can help you with the next steps.

As a general rule, you can cancel your order free of charge as long as the products have not yet arrived at our studio.

A handling fee of DKK 200 applies if you wish to change an order after the products have arrived.

If production has already started, you may also be charged for costs already incurred.

Products submitted for photography are expected to be in good condition, without defects, scratches or missing parts.

Please tell us about any special requirements for:

• Product handling
• Styling and presentation
• Image specifications
• File type
• Image dimensions
• DPI or other technical requirements

All special requirements and instructions must be provided before production starts.

If changes or new instructions are added after production has started, Trendshots reserves the right to charge a fee covering any additional costs.

For flat-lay photography, there are no size requirements. However, we recommend using the same size for future orders to maintain a consistent appearance.

For mannequin photography, the garments need to fit the mannequins we use:

• Women: Small / size 36 — bust 86 cm, waist 64 cm, hips 90 cm.
• Women, plus size: X-Large / size 42 — bust 107 cm, waist 88 cm, hips 110 cm.
• Men: Large.
• Tween girls: size 152 (approximately 12 years).
• Tween boys: size 158 (approximately 13 years).
• Babies: size 74 (6–12 months).
• Children: size 116 (6–7 years).

If you are unsure whether these sizes suit your products, we are happy to advise you before you order.

Creative shoots, campaign photography and studio rental usually require more planning than standard packshots and product photography.

To make the most of the day, we recommend deciding in advance:

• How many images you need
• Which products to prioritise
• Whether the images should be portrait, square or landscape
• Whether props or particular styling elements are needed

We also recommend bringing reference images or a short shot list so the photographer understands the result you have in mind.

For general enquiries, please contact our customer service team at info@trendshots.dk.

For questions about collection, returns or warehouse handling, contact our warehouse team directly on +45 77 34 85 57.

Yes. If you have questions about photography, image types, delivery times or which service to choose, we are happy to offer free advice before you order.

We aim to answer every enquiry as quickly as possible and within 48 hours on working days.

If you experience an issue with your order, please contact customer service as soon as possible at info@trendshots.dk.

For corrections to delivered images, include your order number and a clear description so the relevant photographer or retoucher can handle the request quickly.

All orders are produced according to the specifications and instructions provided when the order is placed.

If the delivered images unexpectedly do not match your order, please contact customer service as soon as possible. We will review the issue and assess the best way to resolve it.

We handle all products with great care before, during and after photography.

To photograph a product correctly, it may sometimes be necessary to open its packaging or remove parts of the wrapping. Please include any special handling or packaging requirements when you book.

If you would like to attend the shoot, you can book studio rental with a photographer.

Trendshots does not cover faults or defects in a product that arise in connection with photography or handling.

Your products are stored securely before, during and after photography.

Our studio and warehouse facilities have alarm systems and video surveillance and are classified at security level 60 — the highest security classification.

This means your products are kept under a high level of security throughout the process.

Yes. Businesses with ongoing orders or higher volumes may qualify for special terms by agreement.

Contact us at salg@trendshots.dk to discuss the possibilities of working together.

Once your order has been paid, you receive full usage rights to the delivered images and may use them for your webshop, marketing, social media, advertising, printed materials and other commercial purposes.

Special image usage terms may apply to on-model photography. These are always agreed for the individual production.

Trendshots reserves the right to use the images for its own marketing, portfolio, website and social media unless otherwise agreed in advance.

If you do not want the images used in our marketing, please contact us at info@trendshots.dk.

By placing an order with us, you also accept our terms and conditions. We always recommend reading them before ordering.

Read our terms and conditions.

When you register in our booking system, you must provide customer information such as your address, telephone number and email address.

Trendshots will not disclose customer or user information to third parties unless this is necessary to complete a transaction.

Trendshots will not sell a customer's name, address, email address, credit card details or personal data to any third party without the customer's prior permission.

Under the Danish Personal Data Act, you have the following basic rights:

Right of access

You may ask at any time whether Trendshots processes information about you. If it does, you may also ask which information has been recorded about you through the website, the purpose of processing it and to whom it may be disclosed.

Correction of recorded information

You may object at any time to the processing of information about you.

If the recorded information is found to be incorrect, misleading or otherwise processed contrary to the law, Trendshots will promptly correct, delete or, where appropriate, block the information.

For questions about the processing of personal data, please contact Trendshots at info@trendshots.dk or on +45 77 34 85 57.